Terms of service

Terms of Service

Last updated: [Insert Date]

These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. General Information

This website is operated by Casa Lumenza. Throughout the site, the terms “we”, “us” and “our” refer to Casa Lumenza.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms, including any additional policies referenced herein.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian
  • You are legally capable of entering into binding contracts

3. Products & Descriptions

We make every effort to display our lamps and products as accurately as possible. However:

  • We cannot guarantee that product descriptions, images, or other content are completely error-free
  • Colors and materials may vary slightly depending on your device or batch production

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing & Payments

  • All prices are listed in Euros and include applicable taxes unless stated otherwise
  • We reserve the right to change prices at any time
  • Payment must be made at checkout using available payment methods

We are not responsible for additional fees charged by your bank or payment provider.

5. Orders

We reserve the right to refuse or cancel any order if:

  • The product is unavailable
  • There is an error in pricing or product information
  • Fraud or unauthorized activity is suspected

If your order is canceled after payment, you will receive a full refund.

6. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and carrier
  • We are not responsible for delays caused by shipping carriers or customs

Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Returns & Refunds

Our Return & Refund Policy outlines your rights regarding returns and refunds. By making a purchase, you agree to that policy.

8. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days, as described in our Return & Refund Policy.

9. Warranty & Product Liability

We are responsible for ensuring that our products comply with applicable EU consumer laws.

  • Customers are entitled to a minimum 2-year legal guarantee for faulty or non-conforming goods
  • If a product is defective, you may be entitled to repair, replacement, or refund

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Casa Lumenza and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

11. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To infringe upon our intellectual property rights
  • To transmit malicious code or harmful content

12. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the purchased product

Nothing in these Terms excludes liability where it would be unlawful to do so under EU law.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of France and the EU.

If you are a consumer in the EU, you also benefit from any mandatory protections provided by the laws of your country of residence.

16. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: Support@casalumenza.com
  • Address: 16 rue de Chateaudun, 75009, Paris

By using this website, you acknowledge that you have read, understood, and agree to these Terms of Service.