Shipping policy

Shipping Policy

Last updated: 27/03/2026

Thank you for shopping with Casa Lumenza. Below you will find all relevant information regarding our shipping process.

1. Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays
  • During peak periods, processing times may be slightly longer

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout based on your location.

Estimated delivery times:

  • European Union: 7-14 business days

Please note that these are estimates and may vary depending on the carrier and destination.

3. Shipping Confirmation & Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email
  • A tracking number will be provided (if available)

Tracking information may take up to 24–48 hours to update.

4. Customs, Duties & Taxes

For orders shipped outside the European Union:

  • You may be subject to customs duties, taxes, or import fees
  • These charges are the responsibility of the customer

We are not responsible for delays caused by customs.

5. Delivery Issues

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your order is significantly delayed or appears lost:

  • Contact us at support@casalumenza.com
  • We will work with the shipping carrier to resolve the issue

6. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged packaging and product

We will assess the issue and offer a replacement or refund where applicable.

7. Split Shipments

In some cases, your order may be shipped in multiple packages.
You will be notified if this occurs and provided with separate tracking details.

8. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations if necessary.

9. Contact Information

If you have any questions regarding shipping, please contact us:

  • Email: support@casalumenza.com
  • Address: 16 rue de Chateaudun, 75009, Paris