Conditions générales de vente

Terms of Sale

Last updated: [Insert Date]

These Terms of Sale govern the purchase of products from Casa Lumenza. By placing an order on our website, you agree to the terms outlined below.

1. Seller Information

  • Business Name: Casa Lumenza
  • Email: support@casalumenza.com
  • Address: 16 rue de Chateaudun, 75009, Paris

2. Products

We sell high-quality lamps and related products.

We make every effort to ensure that:

  • Product descriptions are accurate
  • Images reflect the product as closely as possible

However, slight variations (e.g., color, finish, or materials) may occur.

3. Prices

  • All prices are listed in Euros
  • Prices include applicable taxes (such as VAT) unless stated otherwise
  • Shipping costs are calculated separately at checkout

We reserve the right to change prices at any time. The price charged will be the one displayed at the time of your order.

4. Order Process

When you place an order:

  1. You will receive an order confirmation email
  2. A binding contract is formed once the order is accepted and processed

We reserve the right to refuse or cancel orders in cases such as:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraud or unauthorized transactions

If your order is canceled, you will receive a full refund.

5. Payment

Payment must be made at the time of purchase using the available payment methods on our website.

We use secure payment providers. We do not store your payment details.

6. Delivery

Delivery terms are outlined in our Shipping Policy.

  • Delivery times are estimates and not guaranteed
  • Risk transfers to you upon delivery of the goods

Please ensure that someone is available to receive the order where required.

7. Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.

Conditions and procedures are detailed in our Return & Refund Policy.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

You are responsible for return shipping costs unless the item is defective or incorrect.

9. Legal Guarantee (EU Compliance)

Under EU consumer law, you are entitled to a minimum 2-year legal guarantee.

If a product:

  • Is faulty
  • Does not match its description
  • Is not fit for purpose

You may be entitled to:

  • Repair
  • Replacement
  • Partial or full refund

This guarantee is provided at no additional cost.

10. Liability

We are responsible for supplying products that conform to this contract.

To the extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to the purchase price of the product

Nothing in these Terms limits your statutory rights under EU law.

11. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters
  • Strikes
  • Supply chain disruptions
  • Transportation issues

12. Governing Law

These Terms of Sale are governed by the laws of France and the EU.

If you are a consumer in the EU, you also benefit from mandatory consumer protections in your country of residence.

13. Contact Information

For any questions regarding these Terms of Sale, please contact us:

  • Email: support@casalumenza.com
  • Address: 16 rue de Chateaudun, 75009, Paris

By placing an order on our website, you confirm that you have read and agree to these Terms of Sale.